FAQ – DELIVERY & RETURNS
Where do you ship?
We ship orders across India from our New Delhi atelier. At this time, we do not offer international shipping directly from our website. Please email us at swatimishraworld@gmail.com or use our live chat facility for international inquiries.
Is shipping free?
Yes, shipping is currently complimentary on all domestic orders within India.
How long will my order take to arrive?
- For items in stock, delivery usually takes 3–5 working days after dispatch.
- For made-to-order or customized pieces, dispatch time is typically 30–40 days, depending on design complexity and handcrafting time.
Our customer care team will contact you within 10–24 working hours of placing your order to confirm your estimated timeline.
How can I track my order?
Once your order is dispatched, you’ll receive an email or text message with a tracking number.
What if I order multiple items with different production times?
If your order includes products with different making times, we usually ship everything together once all items are ready. If you’d prefer to receive ready items earlier, please contact us with your order number — we’ll try to help, subject to availability.
Do you accept returns or exchanges?
Due to the handcrafted and made-to-order nature of our garments:
- All sales are final.
- We do not accept returns, exchanges, cancellations, or offer refunds under any circumstances.
We recommend reviewing the Description & Size-Fit details on each product page carefully before placing your order.
Can I cancel or modify my order after placing it?
Unfortunately, once an order is placed, it cannot be cancelled or modified, as production may begin within 24 hours. However, you can place a request for modification immediately after placing your order, and we will do our best to accommodate it.
What if my order is delayed?
We make every effort to deliver your order within the promised timeline. However, delivery times may vary due to stock availability, customization details, or factors beyond our control (such as courier delays or incorrect address details). Our team will keep you updated if there are any unexpected delays.
How do you ensure quality?
Each Swati Mishra piece is individually handcrafted and undergoes a thorough quality inspection before shipping. We take great care in packaging to ensure your garment arrives safely and beautifully.